Molecat’s Blog

This was a conversation I had with IT support over email today. I swear, I did not make this up, though part of me wishes I did!  It does worry me what passes for IT support in this place.

He was partly correct though, it wasn’t actually the email issues that were causing the problem and the girl I share my office with had the same problem earlier in the week, so she fixed it in two seconds for me…

*slow sarcastic clap*

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From: Ashley P
Sent: 10 July 2009 10:33
To: Everybody – London
Subject: Email Connectivity

Morning All,

It appears that Rackspace, who host our exchange servers, have been carrying out some essential maintenance work on the servers. This will effect some users ability to connect to email. This was expected to be completed by 11am GMT, but it looks like to be extended to 12noon. Unfortunately, this work was unforeseen and the disruption could not have been avoided. If any of your colleagues are having problems with emails, can you please pass this information on.

I will update you as soon as the work is completed

Thanks

Ashley

——————————————————————————–
From: Ashley P
Sent: 10 July 2009 13:31
To: Everybody – London
Subject: FW: Email Connectivity

Just to keep you updated, some work is still ongoing in the background and there may continue to be disruption to email

——————————————————————————–
From: Susan Mould
Sent: 10 July 2009 13:31
To: Ashley P
Subject: RE: Email Connectivity

Hi Ashley,

I’ll assume that’s why the scanner on the 1st floor isn’t working then…?

Thanks
Susan

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From: Ashley P
Sent: 10 July 2009 13:42
To: Susan Mould
Subject: RE: Email Connectivity

it shouldnt affect the scanner. is it not scanning at all?

——————————————————————————–
From: Susan Mould
Sent: 10 July 2009 13:52
To: Ashley P
Subject: RE: Email Connectivity

It says there’s no connectivity to the network. Shall I log an official helpdesk call?

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From: Ashley P
Sent: 10 July 2009 14:07
To: Susan Mould
Subject: RE: Email Connectivity

I’d power the scanner off and then back on again as it may have just lost network connectivity briefly

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From: Susan Mould
Sent: 10 July 2009 14:16
To: Ashley P
Subject: RE: Email Connectivity

I just tried that but the error message is the same: email gateway not responding…

——————————————————————————–
From: Ashley P
Sent: 10 July 2009 14:33
To: Susan Mould
Subject: RE: Email Connectivity

ah, right if that is the error then i guess it could be due to the email issues, we are having.

This entry was posted on Friday, July 10th, 2009 at 2:49 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.